All the right tools for powerful,
agile case management
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Transparency
Cases and manual workflows need to offer complete visibility to all users to give the big picture
Case dashboards
Up-to-date information on every case, presented in a user-customizable layout
Analytics and reporting
Custom reports with the right information to drive actionable insights
Investigation
Drilldown into each case and keep it open until a resolution is found
Case progress
Communicate the real-time case status of tickets to stakeholders
Case Recording
Upload new and archived cases in bulk and capture data from multiple sources
Agility
Make quick decisions and changes, reacting instantly to insights with well-timed tweaks
Easy case routing
Use the Drag-and-Drop interface for quickly resolving cases
Dynamic business rules
Handle complex decision branches and make instant changes as required
Agile deployment
Create case-specific apps instantly, assign personnel, and launch without delay
Flexible assignment
Reassign case items to the right team members, even while a case is in progress
Powerful
Find elegant features designed for dynamic, versatile case management, such as integration, automation, and more
Automate
Automated escalations, notifications, and approvals to increase speed and reduce error
REST API
Cross-system processing made possible through easy software integration
Fast integration
With cloud storage, communication with integrated software is quick and seamless
Scalability
A solution that grows with you to support multiple teams, locations, and more
Team-Friendly
Collaboration-friendly case management requires sharing features that allow teams to work effectively with each other
Enterprise mobility
Embrace BYOD and don't let locations limit your team members' abilities to contribute
Social collaboration
Get contextual information and alerts to work together seamlessly and simultaneously
Social tasks
Users can allocate task responsibilities ad hoc throughout teams
Document sharing
Access, edit, and manage documents together to share case files
Smart alerts
Make collaboration easy on every case with instant, automatic, and relevant updates
