When to Use Case Management
Knowledge-driven
processes
Case management workflows are vital for managing knowledge-driven processes. Unlike process-driven workflows, which involve predictable, structured processes, knowledge-driven processes unravel progressively depending on conditions and circumstances.
Time-bound
processes
Service providers are bound to a service level agreement with their clients. This includes providing services efficiently and within the best time possible. Case management workflows are necessary to ensure they are resolved within the shortest time possible.
Introduction of
new data
The steps involved in managing case workflows are highly dependent on the available information. In investigative case management, for instance, the introduction of new information can change the course of the case and bring about unforeseen outcomes.
Knowledge-driven
processes
Case management workflows are vital for managing knowledge-driven processes. Unlike process-driven workflows, which involve predictable, structured processes, knowledge-driven processes unravel progressively depending on conditions and circumstances.
Time-bound
processes
Service providers are bound to a service level agreement with their clients. This includes providing services efficiently and within the best time possible. Case management workflows are necessary to ensure they are resolved within the shortest time possible.
Introduction of
new data
The steps involved in managing case workflows are highly dependent on the available information. In investigative case management, for instance, the introduction of new information can change the course of the case and bring about unforeseen outcomes.
Case Management Use Cases
Claims Processing
A comprehensive case management platform helps you record claims information from various parties, review these claims, and simplifies the reimbursement process.
Complaint Management
A case management platform can help you record customer complaints, assess impact, investigate root causes, offer compensation, and drive resolution within a single interface.
Employee Hiring and Offboarding
An adaptive case management platform can improve the efficiency of HR by helping them manage employee needs, simplify hiring activities, and enable smooth exits.
Customer Onboarding
A case management platform acts as a conventional Customer Relationship Management (CRM) system to help you cater to customer requirements and simplify onboarding.
Patient Lifecycle Management
An automated case management system helps healthcare companies track patients through their life cycles, organize consultations and follow-ups, and maintain patient records.
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