When most people think of digital transformation, it’s usually with respect to how it changes their business model. However, at the very core of the digital transformation trend is how it changes the way people work.
Digital transformation is a people-centered concept. Implementing it helps to expedite tasks, improve how teams collaborate, use the information productively, and drive better results. In this post, we’ll explain the needs and impacts of digital transformation in the workplace and how to activate it in your organization.
Why Digital Transformation in the workplace?
Digital Transformation is concerned with the complete digitalization of an organization’s processes using emerging technologies. It’s not merely about adopting the latest technology or keeping up with the trend—true digital transformation changes the very culture of an organization.
Digital transformation in the workplace refers to a strategic approach to using digital technologies, processes, and data to transform business operations, enhance customer experiences, and drive growth in the workplace. It involves a comprehensive change management process that enables organizations to fully leverage technology to improve efficiency, enhance customer experiences, and drive business growth.
Fundamentally, the goal is to leverage technologies to deliver better value for customers. However, the pathway to achieving this is to enhance internal collaboration, boost employee engagement, improve access to information, and foster a culture of change with technology and refined processes.
Benefits of Workplace Digital transformation
Digital transformation results in significant changes across different teams. Impacts of Digital Transformation in the workplace vary based on different factors including business goals, maturity level, culture, and change adaptability.
5 Most important benefits of digital transformation in the workplace
1. Enhances employee experience
2. Increased Productivity
3. Enhanced Accuracy
4. Better Customer Experiences
5. Improved Collaboration
1. Enhances Employee Experience
Employees who work in a digitally transformed workplace are likely to be happier because they enjoy a better work experience. Digital technology allows employees to interact or collaborate better. By providing your employees with digital tools tailored to their specific needs, you improve their ability to perform optimally and deliver better results.
2. Increased Productivity
People work better when they leverage digital tools for their daily operations. Digital transformation is aimed at streamlining workflows and improving the flow of information across an organization. By automating mundane tasks and breaking down data silos, you’ll make your employees more efficient and also help them to free up time so they can focus on more productive activities.
3. Enhanced Accuracy
Process automation is one of the key aspects of digital transformation. Implementing this reduces the need for paperwork, automates certain processes, and consistency of output. One of the ultimate benefits of leveraging automation this way is that it reduces the chances of human error. This allows your employees to deliver more accurate results at all times.
4. Better Customer Experience
Delivering improved customer experience is now one of the major battlegrounds for brands across various industries. According to a Gartner survey[1],up to two-thirds of companies believe they’re competing mostly on the basis of customer experience. In addition to unlocking new levels of efficiency and accuracy within your team, digital transformation also results in better and more intuitive experiences for customers.
5. Improved collaboration
Employees work better together when they’re aided by digital tools. Even in today’s modern work environments with teams in various locations all over the world and several employees working remotely, digital tools still make it possible to track the status of projects, manage tasks efficiently and communicate seamlessly. This way, everyone is always on the same page as regards their shared business goals.
Steps to prepare your organization for Digital Workplace Transformation
Despite the benefits of digital workplace transformation, this initiative doesn’t always work. In fact, up to 70 percent of new technology projects fail [2] to achieve the desired results. This is often because many organizations just embark on digital transformation projects without preparing their infrastructure and culture adequately.
The following are the steps to prepare for a digital workplace transformation:
Step 1: Evaluate digital maturity
The first step in getting your organization ready for the change that digital workplace transformation brings is to assess where you are on your digital transformation journey. This is what is known as digital maturity assessment. Evaluating your digital maturity will help identify processes that are ideal candidates for digital transformation. Furthermore, this process will help determine individuals and teams that will be involved in your transformation strategy as well as the tools that you’ll need to leverage to achieve this.
Step 2: Set clear goals
Once you have identified where you are on your digital transformation journey, the next step is to determine where you want to be. Digital transformation is not merely a pointless journey towards new technology.
Every organization seeking to engage in new digital technologies needs to set clear goals on what they intend to achieve with it. Setting the goals also makes it easier to get everyone on board and convince stakeholders about the need for digital transformation.
Step 3: Assessing existing technology
Most modern organizations already use one digital tool or the other. At the very least, daily work in many organizations is organized with spreadsheets and emails. Digital transformation just takes a more holistic approach by aligning technology with the goals you want to achieve. Assessing your current technology stack will help identify gaps to be plugged in or changes that you must make to achieve your digital transformation goals.
Step 4: Evaluate employee readiness
Digital transformation is people-centered mainly. This is why there’s a need to assess the current experience and readiness of your employees. You need to identify the digital skills your employees already have that will facilitate your digital transformation efforts. Doing this also reveals talent and training gaps and will help determine whether or not you need to seek outside talent or not.
Why Kissflow
One of the core steps in getting ready for digital transformation is picking the right digital platform to manage and streamline your digital transformation efforts. Kissflow’s low-code/no-code work platform can catalyze your digital transformation efforts by providing the right features to drive efficiency and productivity.
With Kissflow, enterprises can build and deploy the digital solutions they need faster and with greater efficiency. The Kissflow platform is adaptable to multiple use cases such as:
- Process automation
- Workflow management
- Application development
- Collaboration
- Project and case management
Empower your organization with the Kissflow Digital Transformation Platform
The rapid introduction of emerging technologies to the modern work environment is transforming the nature of work. To keep pace with this disruption, businesses across various industries need to create an efficient digital transformation framework that promotes optimal productivity and better employee performance. Of course, this must be properly planned and carefully implemented using the right digital tools if it’ll achieve the intended goals.
How quickly and efficiently you can achieve your digitization goals often depends on your digital transformation platform. Kissflow is designed to help you leverage the power of low-code and no-code to transform your workplace into a truly digital-first organization.
